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When you contact a company offering IT business solutions, the person you will be speaking to from the very beginning is an IT advisor. It is his or her approach, knowledge and communication skills that create the first impression of the company. What exactly is the role of an IT advisor and how can you tell if they are competent? Is it at all possible to complete a project working with an uncommunicative advisor?
Role of an IT advisor
During the consultation of the project, even several people may be dealing with the identification of the customer's needs. It all depends on the individual requirements and expectations of the customer. An IT advisor:
-analyses the customers' needs and helps with choosing optimal IT solutions;
-prepares projects of the solutions in accordance with the pre-established needs of the customers and the analysis of those;
-acts as a liaison between the customers and the software developers;
-supervises the work schedules - manages currently realized projects;
-manages the implementation of the systems in the target companies;
-updates and modifies the ready IT solutions if required by the customers and in accordance with the customers' needs;
-cooperates with teams responsible for business offers or prepares the offers independently.
Depending on the character of a company, an IT advisor may have two different roles: they can either ensure successful communication between the customer and the software developers and inform the customer about the changes introduced in the developed system, or they can be an active link in the process of the software development. What should always characterize an IT advisor is precise service and professional knowledge regarding the questions discussed with the customer. Hence, it is important that an advisor should be an empathetic person and an excellent listener. These two traits are key in the process of identification of the customer's needs and preparing an offer for an optimal IT solution.
Advisor's support
When choosing a particular software house, it is important to check what is the scope of the advisor's support. Many of the software houses on the market fail to provide comprehensive support, which affects the quality of collaboration and the developed solution itself. At Kamee we understand how important the relationship between the customer and the advisor is. That is why we do our utmost to ensure that not only out software developers but also our advisors, who contact you directly, are experts in the field of IT solutions. This enables us to identify your needs precisely and to prepare the mockup of the solution, which we then deliver to our software developers. During the process of system development, we are available via different channels: phone and Skype conversations, e-mails, desktop sharing or face-to-face meetings. We believe that in this way any requirement or doubt in respect of the prepared solution can be addressed during consultations.
The advisor's support continues even after the application is ready. The advisor's experience is then used to effectively implement the prepared solution in the target company. The training included in this process can be provided in the form of face-to-face meetings or online. Our advisors have managed multiple implementations and they know what to pay attention to in order to ensure the implementation of the application in the company is successful and the solution continues to serve you in the years ahead.
Professional help
A personal advisor is also available as you use the application. If at any point you require adding new functions to the software, they can help to identify your needs again and suggest a solution which will meet the premises you agreed on. This process ensures that further development of the application can be carried out smoothly and effectively, without any disruption of your company's usual work.
Taking all the above into consideration - is it worth to waste time working with an uncommunicative advisor? If your intentions are misunderstood and your expectations not met, it may be advisable to look for an alternative company, which will give you an offer and advisors able to fit your needs. This ensures effective collaboration an efficient utilization of the application.
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